Sunday, April 15, 2018

The Impact Of Technology On Restaurant And Lodge Pangasinan Industry

By Stephanie Morris


Technology has seen tremendous growth over the years. It has laid a major platform for the expansion of many commercial organizations; the hospitality industry is one of them. Many organizations have had a reason to smile following this improvement. They have benefited in several different ways. The restaurant and lodge Pangasinan industry has experienced noticeable improvements as a result. Some of these impacts they have experienced are as discussed below.

Technology has played a significant role in the marketing sector. The internet is an important tool that most organizations need to adopt. It has an opened an opportunity for many in this industry to engage in online platforms. Social media has helped in the marketing sector. Most people access relevant information from these sites. Many market strategists use social media to develop online relationships with customers. They advertise their business through the internet.

Customer satisfaction is one of the major focuses in any enterprise. In this hospitality sector, most managers try to satisfy the needs of their clients. There has been improved service delivery to most customers as a result of technology. Most of these lodgings are fitted with modern equipment that increases the comfort of their customers. Customers can easily get their services from their providers. This has helped increased delivery.

Most hotels and lodgings have developed integrated management systems. These systems have helped develop relationships with their customers. However, these systems are getting more sophisticated with years but have still improved integration levels. For instance, they have developed guest preferences in their databases. This data is linked to the supply purchase systems. This ensures that their users do not lack there preferred supplies like a beverage.

Unlike in the past years, it is now easy to access these business entities. This has been made possible by the introduction of tablets and smart-phones. They replaced the desktop laptops that were common in many of the hotels. They are convenient because they can be acquired at reasonable prices and have little maintenance costs. Guests can now make their orders without necessarily visiting the front desk. This has improved service delivery.

The long queues in large hotels have complicated the check in and checked out process. This is because it is time consuming. As a result, most of their clients do not get enough time to enjoy their stay in these hotels. However, the introduction of applications in smart-phones has made it possible for them to create enough time for fun activities. These applications have made it easy to make reservations before the actual day of the visit.

The check-out process has been a big task for many clients. This is because the process has been too complicated with many long lines and payment delays. As a result, there has been an introduction of screens in each room that makes it easy for one finalize the check-out process. This has created more time for them to have fun events and also reach their point of departure in time.

The use of ATMs and screen to settle bills is also a result of this advancement. People do not have to queue to make payments. It is also safer because one does not have to walk around carrying money. Hence clients can easily pay for the services without any inconveniences like long lines and any disagreements regarding bills.




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